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FAQ

We did our best to try and answer all the common questions below, but please feel free to CONTACT US if you have any additional questions or comments.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For United States orders, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: I ordered several items in one order but received them separately. Why?

Most of our products are shipped from our various overseas warehouses and fulfillment centers, in order to make logistics more efficient, and to save you as much money as possible. Therefore, items that are ordered together may by shipped individually from different locations, and may arrive to you separately. In any case, all items should arrive within our declared shipping schedules. If for some reason the items do not arrive when they should, please contact us at support@babysfirstclass.com   .

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged.

Q: Do your prices include any import/custom taxes or other taxes?

No they don't. In some cases, products from outside of your home country require additional taxes, such as import taxes and customs, to be paid. This depends on the product and destination country. Also, domestic taxes may apply in different scenarios. Any and all such taxes will be under the responsibility of the customer only, and Baby’s First Class will not be held responsible for these. 

Q: How can I get more details about your future promotions and products?

You can like our Facebook page and subscribe to our newsletter (in the footer of the website, or one of the popup opt-ins) in which we send news about new products, special promotions just for our closest friends, and more.

Also, you may CONTACT US directly and give us your email address, and we'll make sure you get all the information you want.

 Q: Does Baby’s First Class provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details.

 Q: AT WHICH POINTS DO YOU COLLECT MY PERSONAL DATA AND WHAT IS IT USED FOR?

The personal data we collect from you is by consent only. At no point do we collect any information about you which you do not agree to give. Personal data is being collected at the following instances, after your consent to give it to us:

  1. Email opt-ins: Throughout your visit to our store you may encounter pop-up which enable you to enter your email in order to subscribe to our newletter and/or receive a discount. Only your email is collected, and it is used for these puporses only, and is not at any point forwarded to a third party.
  2. Order details: While placing an order you will be required to enter your address and email. You may also enter your phone number, but that is optional. This data is used for shipping the items you purchased directly to you, and sending you via email (and/or SMS if you entered your phone number) order confirmation emails and shipping confirmation emails with tracking numbers. Your email address is not forwarded to any third party at any point. Your name and shipping address are forwarded to the courier for the purpose of delivering your goods only.
  3. Newsletter subscription: When entering your email while placing an order, your email is entered into our mailing list so that we may send you future discounts and offers. Should you prefer not to be entered into our mailing list you can uncheck the "subscribe" box, or unsubscribe to the newsletter at any time via the "unsubscribe" link, placed at the bottom of every newsletter.

NOTE: any payment data, such as credit card number, is not collected by us, but rather by a third party payment gateway (Paypal or Credit Card), which complies with all privacy and security regulations. We are not exposed to, or hold, any of your payment data.

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

 

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